Required skills
communication skills to:
determine and confirm customer requirements
liaise with others, share information, listen and understand
use language and concepts appropriate to cultural differences
communicating the benefits of products and services in a way that informs the market
prepare responses to meet client enquiries
literacy skills to read documents and complete forms and transaction records accurately
numeracy and IT skills to:
access and use computer-based service systems
access and use internet information
organisational skills, including the ability to plan and sequence work
problem solving skills to address customer service issues
research and analysis skills to:
understand market and consumer trends, matching relevant products that meet these needs,
identify different types of customers in the relevant market
reading skills to:
read and understand product information documents
read and interpret compliance guidance
teamwork skills to work cooperatively with others
technology skills to:
utilise customer management and recording systems
undertake market and consumer research
writing skills to:
accurately record information
document compliance related information.
Required knowledge
compliance implications of legislation and regulation in Life Insurance
life insurance products, including:
basic term life insurance (death cover)
total and permanent disablement cover
disability income cover
trauma cover
life insurance annuities
life insurance investments
endowment policies
whole of life policies
life insurance organisations and other competitive products and services
sources of current information on products, including:
company websites
industry seminars
professional membership bodies
professional development and learning management systems
consumer reports
financial reviews
conferences
promotional events.